Privacy Policy

Last Updated: 14/03/2024

Meals by Man (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in compliance with UK GDPR and applicable data protection laws.

By using our website www.mealsbyman.co.uk, ordering from us, or interacting with our services, you agree to the terms of this Privacy Policy.

2. Who We Are

When we say "we", "us", or "our", we mean Meals by Man, a company registered in 1275 London road, G40 3HW.

We act as a Data Controller, meaning we are responsible for deciding how your personal information is used.

3. What Personal Data We Collect

We collect and process the following types of personal data:

3.1 Information You Provide to Us

When placing an order: Name, contact details (phone/email), delivery address and payment information.
When creating an account: Login details and preferences.
When contacting us: Emails, messages, or phone inquiries.
When subscribing to newsletters: Email address for promotions and updates.

3.2 Information Collected Automatically

Website Usage Data: IP address, device type, browser type and pages visited.
Cookies & Tracking Data: To improve site functionality and personalise your experience (see Section 8).

3.3 Special Category Data

Dietary Preferences & Allergies: If provided, we process this information to customise or decline your meals and ensure safety.

4. How We Use Your Information

We process your data under UK GDPR regulations based on:

4.1 To Provide Our Services (Contractual Obligation)

Process orders, payments and deliveries.
Manage customer accounts.
Provide customer support.

4.2 To Improve Our Services (Legitimate Interest)

Enhance our website and customer experience.
Analyse purchase trends and business performance.
Respond to customer inquiries and feedback.

4.3 Marketing & Promotions (Consent-Based)

Send promotional emails, offers and updates (you can opt out anytime).
Personalise marketing content based on past orders.

5. How We Store & Protect Your Data

We take data security seriously and implement industry-standard measures, including:

Encryption of sensitive information (e.g., payment details).
Access Controls to ensure only authorised staff can view customer data.
Regular Security Audits to prevent unauthorised access or data breaches.

Your data is stored securely within WIX and retained for as long as necessary for the purpose it was collected.

6. Sharing Your Data

We do not sell or share your data for marketing purposes. However, we may share your information with:

Payment Providers: Secure payment processors (e.g., Stripe, PayPal, Klarna).
Delivery Partners: To ensure accurate order delivery.
Marketing Platforms: (e.g., Mailchimp) for email subscriptions (only if consent is given).
Legal & Regulatory Bodies: If required by law or for fraud prevention.

All third parties comply with UK GDPR regulations and cannot use your data for purposes outside of their agreed services.

7. How Long We Keep Your Data

We only retain your personal information for as long as necessary:

Order & Payment Records: Retained until you request for accounting and tax purposes.
Customer Accounts: Retained until you request deletion.
Marketing Subscriptions: Retained until you opt out.

When no longer needed, your data is securely deleted or anonymised.

8. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and provide a better user experience. You can manage your cookie preferences at any time.

8.1 Types of Cookies We Use

Essential Cookies: Required for website functionality (cannot be disabled).
Analytics Cookies: Track website performance and user behaviour (optional).
Marketing Cookies: Personalise advertising and promotions (optional).

You can adjust cookie settings via your browser or our website’s cookie consent banner.

9. Your Rights Under UK GDPR

You have the right to:

Access Your Data – Request a copy of the personal information we hold.
Correct Your Data – Update any inaccurate or incomplete information.
Request Data Deletion – Ask us to remove your data (subject to legal requirements).
Withdraw Consent – Opt out of marketing at any time.
Object to Processing – Restrict how we use your data.

To exercise your rights, contact us at mealsbyman24@gmail.com. We will respond within one month as required by law.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.

📅 Last Updated: 14/03/25

Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

Email: mealsbyman24@gmail.com
Phone: 07456 921681
Address: 1275 London road, G40 3HW