Terms & Conditions – Meals by Man

2.1 Placing an Order

• Orders must be placed via our website [Insert Website URL] or by phone.

• All orders are subject to availability and confirmation.

• You must provide accurate contact and delivery details to ensure successful delivery.

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2.2 Payment Methods

• We accept credit/debit cards, PayPal, and other online payment methods as shown on our website.

• Payment must be made in full at the time of ordering.

• We reserve the right to cancel any order if payment is not received.

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2.3 Order Confirmation

• Once an order is placed, you will receive a confirmation email with your order details.

• If you do not receive an order confirmation, please contact us immediately at [Your Email].

3.1 Delivery Areas

• We deliver within [Your Service Areas]. If you are outside this area, please contact us before placing an order.

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3.2 Delivery Times

• Standard delivery times are [Insert Delivery Hours].

• We will send a delivery time slot the evening before your scheduled delivery.

• Deliveries will be made within the agreed time window, but we are not responsible for delays due to unforeseen circumstances (e.g., traffic, weather).

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3.3 Failed Deliveries

• If no one is available to receive the order, we will attempt to contact you via phone/email.

• If the delivery is unsuccessful due to incorrect information or failure to respond, the order will not be refunded.

4.1 Cancelling an Order

• Orders can be cancelled up to 24 before the scheduled delivery.

• To cancel an order, cancel on your account or contact us at 07456 921681.

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4.2 Refund Policy

• We only offer refunds for:
  ✅ Orders cancelled within the cancellation window.
  ✅ Orders that are incorrect, damaged, or not as described (this will be at our discretion).

• Refunds will be processed within 7 days to the original payment method.

• We do not offer refunds for:
  ❌ Missed deliveries due to incorrect information.
  ❌ Change of mind after the cancellation window.
  ❌ Food that was not stored correctly after delivery.

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4.3 Complaints & Issues

• If you have an issue with your order, please contact us within 24 hours of delivery.

• We take great care to accommodate dietary requirements and allergies.

• However, our meals are prepared in a kitchen that handles allergens. We cannot guarantee that any meal is 100% allergen-free.

• Customers with severe allergies should contact us before ordering to discuss their needs.

6.1 Meal Subscription Service

• If you subscribe to a meal plan, payments will be charged automatically at the agreed intervals.

• You can cancel or modify your subscription with at least 24 hours notice before the next billing cycle.

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6.2 Discounts & Promotions

• Discount codes must be used at checkout and cannot be applied after an order is placed.

• Promotional offers are subject to availability and can be withdrawn at any time.

7.1 Website Usage

• You agree to use our website only for lawful purposes.

• You must not attempt to hack, copy, or misuse any part of the website.

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7.2 Copyright & Ownership

• All content on our website, including text, images and logos, is owned by Meals by Man and cannot be copied or used without permission.

• Meals by Man is not responsible for any loss, injury or damage resulting from the use of our services.

• We do not guarantee that our website or services will be error-free or always available.

• In no event shall our liability exceed the cost of the order placed.

• We collect and process personal data in accordance with UK GDPR.

• See our Privacy Policy for details on how we protect your data.

• We may update these Terms & Conditions at any time.

• The latest version will always be available on our website.

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• Last Updated: 14/03/25

For any questions or concerns about this Privacy Policy, please contact us:

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Email: mealsbyman24@gmail.com
Phone: 07456 921681
Address: 1275 London road, G40 3HW